FREQUENTLY ASKED QUESTIONS
We offer a fully customized fine jewelry creation experience, designed with you, for you, in collaboration with one of our talented Designers. Most clients choose to make their pieces permanent, but clasps are also available if preferred.
You can create with us in one of our studios by appointment, virtually from anywhere, or at a private event. Click here to schedule a session or contact us to discuss private event options.
We offer a fully customized fine jewelry creation experience, designed with you, for you, in collaboration with one of our talented Designers. Most clients choose to make their pieces permanent, but clasps are also available if preferred.
You can create with us in one of our studios by appointment, virtually from anywhere, or at a private event. Click here to schedule a session or contact us to discuss private event options.
- BOULDER, CO: Located at 1722 Arapahoe Ave, Boulder, CO 80302. This charming, industrial studio is in a 100+ year-old auto body shop. Book an appointment or learn more here.
- CHERRY CREEK NORTH - DENVER, CO: Located at 2702 E. 3rd Ave, Denver, CO 80206. This airy, tree-lined space is perfect for groups. Book an appointment or learn more here.
- ANYWHERE IN THE WORLD: We offer virtual consultations and design appointments, shipping anywhere. Book a virtual appointment.
- BOULDER, CO: Located at 1722 Arapahoe Ave, Boulder, CO 80302. This charming, industrial studio is in a 100+ year-old auto body shop. Book an appointment or learn more here.
- CHERRY CREEK NORTH - DENVER, CO: Located at 2702 E. 3rd Ave, Denver, CO 80206. This airy, tree-lined space is perfect for groups. Book an appointment or learn more here.
- ANYWHERE IN THE WORLD: We offer virtual consultations and design appointments, shipping anywhere. Book a virtual appointment.
Appointments are recommended to ensure you receive the undivided attention of your designer. Same-day appointments are often available, and we accommodate walk-ins when possible—please call ahead! Click here to book your session.
Appointments are recommended to ensure you receive the undivided attention of your designer. Same-day appointments are often available, and we accommodate walk-ins when possible—please call ahead! Click here to book your session.
Absolutely! We encourage you to share the experience and take fun photos together.
Absolutely! We encourage you to share the experience and take fun photos together.
- Chains: Priced by the inch.
- Gemstones: Range from $160-$3,000+, depending on type, size, and cut.
For more Pricing information, see our Pricing page
- Chains: Priced by the inch.
- Gemstones: Range from $160-$3,000+, depending on type, size, and cut.
For more Pricing information, see our Pricing page
Cancellations must be made 24 hours in advance. No-shows or late cancellations will incur a cancellation fee.
Cancellations must be made 24 hours in advance. No-shows or late cancellations will incur a cancellation fee.
We LOVE to rework pieces you already own - that’s why we use materials that can evolve with you. Our “Refine & Re-Style” service is designed specifically for custom chain jewelry, whether you’re looking for a simple adjustment or a complete redesign. Our design team will evaluate your project and create a tailored plan.
Pricing depends on the time, number of welds, and level of expertise required, ranging from $45–$250, plus the cost of any LOVE SARO materials used.
If you’re looking to re-set a stone - such as transforming a ring into a new ring or pendant - that falls under our EVOLVE program, which focuses on heirloom redesigns and gemstone re-imaginings.
Book your Refine & Restyle creation session here.
For further questions please email us at hello@lovesaro.com with the subject line: BYOC (Bring Your Own Chain).
We LOVE to rework pieces you already own - that’s why we use materials that can evolve with you. Our “Refine & Re-Style” service is designed specifically for custom chain jewelry, whether you’re looking for a simple adjustment or a complete redesign. Our design team will evaluate your project and create a tailored plan.
Pricing depends on the time, number of welds, and level of expertise required, ranging from $45–$250, plus the cost of any LOVE SARO materials used.
If you’re looking to re-set a stone - such as transforming a ring into a new ring or pendant - that falls under our EVOLVE program, which focuses on heirloom redesigns and gemstone re-imaginings.
Book your Refine & Restyle creation session here.
For further questions please email us at hello@lovesaro.com with the subject line: BYOC (Bring Your Own Chain).
We totally understand that as you grow and change, your piece may not feel as comfortable as the day you got it. Because we want you to always feel 100% in your jewelry, we are happy to adjust the size of any LOVE SARO piece for you at no service charge. If your piece needs to be extended, the welding is complimentary, though any additional LOVE SARO chain or material used to lengthen it will be purchased separately.
Book here and select "Clasp (Add or Remove) or Resize Chain for your service!
We totally understand that as you grow and change, your piece may not feel as comfortable as the day you got it. Because we want you to always feel 100% in your jewelry, we are happy to adjust the size of any LOVE SARO piece for you at no service charge. If your piece needs to be extended, the welding is complimentary, though any additional LOVE SARO chain or material used to lengthen it will be purchased separately.
Book here and select "Clasp (Add or Remove) or Resize Chain for your service!
Not at all! The process involves a burst of air and a flash—nothing touches your skin.
Not at all! The process involves a burst of air and a flash—nothing touches your skin.
We offer solid gold and silver chains, with options to mix and match.
We offer solid gold and silver chains, with options to mix and match.
Our studios feature genuine gemstone charms bezel-set in 14k gold, with over 180 variations available. For custom or lab-created stones, contact us.
Our studios feature genuine gemstone charms bezel-set in 14k gold, with over 180 variations available. For custom or lab-created stones, contact us.
It’s as permanent as you want! Jewelry can evolve with you—switch links, add stones, or repurpose chains into new designs.
It’s as permanent as you want! Jewelry can evolve with you—switch links, add stones, or repurpose chains into new designs.
Use wire cutters or sharp scissors. Our studios can assist if needed.
Use wire cutters or sharp scissors. Our studios can assist if needed.
Yes! Re-welding is available for $25, or free for medical reasons.
Yes! Re-welding is available for $25, or free for medical reasons.
This is rare, but we’ll re-weld it for free. While durable, jewelry is not invincible.
This is rare, but we’ll re-weld it for free. While durable, jewelry is not invincible.
Hand chains are the equivalent of two bracelets in terms of length measurement and therefore can take longer to design and fit to perfection. If you are interested in exploring a hand chain, either permanent or clasped, please select this service when booking your appointment. Average bracelets are typically 6-7 inches, average rings are typically 2-2.75 inches, and the length of chain connecting the ring to the bracelet is typically around 4 inches (approximately 13+ inches total).
If you have an existing permanent bracelet that you would like to evolve into part of your hand chain, please include that in the appointment notes.
Hand chains are the equivalent of two bracelets in terms of length measurement and therefore can take longer to design and fit to perfection. If you are interested in exploring a hand chain, either permanent or clasped, please select this service when booking your appointment. Average bracelets are typically 6-7 inches, average rings are typically 2-2.75 inches, and the length of chain connecting the ring to the bracelet is typically around 4 inches (approximately 13+ inches total).
If you have an existing permanent bracelet that you would like to evolve into part of your hand chain, please include that in the appointment notes.
Most of our clients opt to design permanent pieces because of the sentimental and low maintenance nature of our materials and how we create. However, should you prefer or require the ability to remove your jewelry, we also offer clasps. The emphasis in our studio is on creating something so special and customized to you, you would never want to take it off! See the nuance?
Most of our clients opt to design permanent pieces because of the sentimental and low maintenance nature of our materials and how we create. However, should you prefer or require the ability to remove your jewelry, we also offer clasps. The emphasis in our studio is on creating something so special and customized to you, you would never want to take it off! See the nuance?
The Customized Multi-Stone Permanent Bracelet service is designed for creating intricate bracelets with 3+ stones and up to 4 or more unique link styles, offering a deeper storytelling experience.
For standard appointments, you can still include 1–2 stones, as the session duration accommodates gemstone selection and setting.
Customized Service Details:
- Choose from over 180 natural gemstones ranging from semi-precious (starting at $160) to precious (starting at $255). These stones can symbolize loved ones’ birthstones or support you through their healing properties.
- Incorporate up to 4+ unique link styles in solid 14k gold and/or sterling silver to complete your design.
- Sessions last up to two hours or longer depending on the design’s intricacy. If you need more time, contact us at least 72 hours in advance to adjust your appointment.
If you have any questions, email us at hello@lovesaro.com or message us on Instagram (@welovesaro). We look forward to creating with you!
The Customized Multi-Stone Permanent Bracelet service is designed for creating intricate bracelets with 3+ stones and up to 4 or more unique link styles, offering a deeper storytelling experience.
For standard appointments, you can still include 1–2 stones, as the session duration accommodates gemstone selection and setting.
Customized Service Details:
- Choose from over 180 natural gemstones ranging from semi-precious (starting at $160) to precious (starting at $255). These stones can symbolize loved ones’ birthstones or support you through their healing properties.
- Incorporate up to 4+ unique link styles in solid 14k gold and/or sterling silver to complete your design.
- Sessions last up to two hours or longer depending on the design’s intricacy. If you need more time, contact us at least 72 hours in advance to adjust your appointment.
If you have any questions, email us at hello@lovesaro.com or message us on Instagram (@welovesaro). We look forward to creating with you!
An In Memory session notifies the designer of your intention to honor someone special, allowing for more time and a ceremonial approach compared to a standard appointment. You are welcome to bring photos or meaningful items to enhance the experience. While standard appointments accommodate such intentions, they typically have less time, and we want to ensure this process isn’t rushed.
An In Memory session notifies the designer of your intention to honor someone special, allowing for more time and a ceremonial approach compared to a standard appointment. You are welcome to bring photos or meaningful items to enhance the experience. While standard appointments accommodate such intentions, they typically have less time, and we want to ensure this process isn’t rushed.
Yes! Private appointments take place at our Boulder & Denver studios, where you can browse and handle our pieces. We also offer consultations for custom designs—please contact us for more details.
Yes! Private appointments take place at our Boulder & Denver studios, where you can browse and handle our pieces. We also offer consultations for custom designs—please contact us for more details.
Tipping is never required but always appreciated for this customized, highly skilled service.
Tipping is never required but always appreciated for this customized, highly skilled service.
To view our return policy, for both online and in-studio purchases, please click here.
To view our return policy, for both online and in-studio purchases, please click here.
Feel free to email us anytime at hello@lovesaro.com. We look forward to hearing from you!
Feel free to email us anytime at hello@lovesaro.com. We look forward to hearing from you!
EXPLORE MORE
Explore our extensive customization options to create the piece of your dreams! Book a session with one of our expert designers, either virtually or in person at one of our studios.
Learn more from the LOVE SARO Blog
Before LOVE SARO, I was totally an Amazon jewelry kind of gal. I wore the kind of pieces that looked...
Some of the most heartfelt bonds I’ve built with clients have actually come from virtual sessions. There’s a unique kind...
When most people think of October’s birthstone, Opal tends to come to mind first. But in 1952, the National Association of...
Before LOVE SARO, I was totally an Amazon jewelry kind of gal. I wore the kind of pieces that looked gold at first… until they rubbed off and turned silver, or worse, turned my skin green. I honestly had no clue what “fine jewelry” even meant. I didn’t understand the cost, the value, or why it was worth the investment.
Some of the most heartfelt bonds I’ve built with clients have actually come from virtual sessions. There’s a unique kind of trust and communication that comes from designing together online. It’s proof that beautiful, custom jewelry can come to life no matter the distance.
When most people think of October’s birthstone, Opal tends to come to mind first. But in 1952, the National Association of Jewelers officially added Tourmaline as a second birthstone for this rich autumn month. With its beautiful spectrum of colors and deep energetic presence, Tourmaline brings emotional support, grounding, and protection to a season when we often turn inward.
